Friday, February 16, 2007

Frutmost, the best customer service ever

Upon reading this, I was reminded of the best customer service I ever received...

We had a wonderful experience with the owner of the company Frutmost. We had enjoyed their smoothies before from a Super Target, but one sunday when we bought one the thing had fermented, exploded over my wife in our car. We were so upset by the bad experience that my wife sent an email in to the company. Within a couple of hours, the owner of the company (on a Sunday, remember) had gotten the email on his blackberry, looked us up in the phone book, and called us to apologize and offer to send us free product, pay for dry cleaning, and pay for our car to be cleaned. Her clothes didn't need dry cleaned and the car was not so bad, but we took him up on the free product. On Tuesday we received, packed in dry ice, Multiple types of Frutmost and guacamole meals from the other food manufacturer he owned. It was the best customer service I had ever experienced or heard about.

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