Insurance shopping

So, for the first time in over 10 years, I find myself looking at new insurance companies. I have been a faithful Erie Insurance customer for over 10 years. However, in the past three years I have seen some large rate hikes (10-15%/year) including one that I feel was handled dishonestly. Every year I have called my insurance agent and last year I didn't even get a call back. So, while looking for new insurance I decided to start with another Erie agent. My call seemed to be fruitless as once they heard I was with another Erie agent they lost all interest in helping me. So, I am now looking outside of Erie now...mostly because of their agents. I found these complaint ratios from the North Carolina Department of Insurance nice to have when evaluating new companies. It seems to me that those companies with below a 0.5 complain ratio seems to be on the "good" side. I also find the rate calculator on the DOI site to be useful.